Return Policy

Orders are processed daily and all in-stock items ship within 1-2 days.
Changes/orders revisions/orders cancellation can only be made within 24 hours of placing an order. 
Please watch for a confirmation email after placing the order. 

Order revisions
If you would like to revise your order - address/colors/sizes/quantities
Please contact us: support@threewildhorses.com as soon as possible.
If your order already been shipped it cannot be revised.
Jewelry and apparel products are not returnable or exchangeable.

Order cancellation
You may cancel your order within 24 hours after placing it, and you’ll be fully refunded. Please contact us: support@threewildhorses.com
If it is been more than 24 hours/order already been shipped you cannot cancel it,
but you can return it once it arrives.
Jewelry and apparel are not returnable or exchangeable.

Exchange policy

We accept exchanges within 30 days from the date your order was shipped.
Please contact us: support@threewildhorses.com to receive an exchange address and open an exchange ticket on our system.
Our warehouse will examine your item once it is received.

Exchanges must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal. Custom made or personalized items may not be exchanged or refunded.

We apologize for any inconvenience but to protect all customers, no apparel or jewelry may be returned for refund of credit.

Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for return. Return/Exchange shipping costs will apply to the customer.

Jewelry and apparel are not returnable or exchangeable, if you received a damaged item from those products categories, please contact us:
support@threewildhorses.com

Pending payments
All deliveries are pending payment approval, if your order payment status is pending, we will only deliver out the goods after it has been approved.

Delayed shipping
As part of our commitment to an excellent customers experience, we will do our best to get shipments delivered on time. However, there are situations which are beyond our control. We are not responsible for delays due to any weather conditions, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages. To reduce the possibility of late arrival of your package especially during the busy holiday season, please place your orders early.

Return policy
In consideration of our customers, all wearable purchases are non-returnable

We accept returns within 30 days from the date your order was shipped.
We do not charge a restocking fee. Return/Exchange shipping costs will apply to the customer. Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. If you choose to be refunded in Three Wild Horses Online Credit, We will issue your refund code and notify you once it issued. This does not apply to late returns or those otherwise outside of policy. 

Please contact us: support@threewildhorses.com to receive a return address,
And open a return ticket on our system.
Our warehouse will exam your item once it received.

Final Sale items cannot be returned, refunded or exchanged.
Gift cards cannot be returned or refunded. Jewelry and apparel are not returnable or exchangeable, if you received a damaged item from those products categories, please contact us: support@threewildhorses.com

Damaged item
Our products leave our warehouses after going through a thorough quality assurance process. In case your product arrived damaged or was damaged during shipping, please take a clear picture of it and sent it with a description with an order number to: support@threewildhorses.com


Missing Packages
Three Wild Horses will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete unless that order is classified as undeliverable and returned to Three Wild Horses.

If your package was delivered according to its USPS/other international courier tracking info but you did not receive it or if your package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: support@threewildhorses.com  and we will work with you to see if we will need to re-send your order or issue a refund on a case-by case basis. Three Wild Horses is not responsible for lost or stolen packages.

customs
Three Wild Horses will not be responsible for any delays in customs that may occur with international transport.
Three Wild Horses will not be responsible for all additional customs fees that may occur in international transport.

Clearance Items
Clearance items are not refundable/returnable.